Fault Phenomenon: Raymond reach truck when operating the reach mechanism, the mast cannot extend or retract, stuck in the middle position.

Troubleshooting Process:
– Checked reach chains: chain broken or detached.
– Checked hydraulic motor: motor shaft broken.
– Checked guide rollers: guide roller shattered and stuck.
– Checked for foreign objects: debris inside the guide rail.

Root Cause: The reach mechanism guide roller shattered and got stuck inside the guide rail.

Required Parts: Reach guide rollers and chain assembly.